Thomas Tran

1. Apr 2025 – present

   Efficiencies Project Manager

   Contract Management & Efficiencies · Hybrid

   • Oversee process improvement, automation and vendor contracts across Workplace Services: service desk, ServiceNow incidents, software distribution and asset management.
   • Built the intake and prioritization framework leadership uses to rank initiatives by time saved, cost, risk and effort.
   • Launched a centralized Vendor Overtime Request process in ServiceNow, improving billing, approvals and spend visibility.
   • ServiceNow
   • Jira
   • Tableau
   • Power BI
   • SQL
   • Python
2. Nov 2022 – Apr 2025

   Data & Analytics Product Owner

   Workplace Support & Services · Analytics & Insights · Remote

   • Owned end-to-end reporting for a 1,500-person support organization.
   • Led 10+ dashboards in 2023 and 7+ in 2024, from discovery and wireframes to testing and rollout.
   • Partnered on clustering-based root-cause analysis supporting audit, risk and compliance.
   • Tableau
   • SQL
   • Excel
   • Product requirements
3. Aug – Nov 2022 · New York

   Technology Analyst

   Global technology training program

   • Built a full-stack distributed trading-system web app and won the trading simulation with my algorithm.
   • Built NEPS, a form app product owners use to submit knowledge-base articles to the Global Service Desk.
   • Java Spring
   • Angular
   • C++
   • Scala

Internships